Automation library · Customer support

Automate Service Ticket Triage with OpenAI and Taiga

Started by an event in a connected app. It calls services over plain HTTP rather than through connectors. It hands the judgement calls to OpenAI. 21 steps, 4 branches: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAI

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21 stepsLarge: read it before trusting it with anything live
4Branches: places the flow splits
0Loops or waits
0Services by connector: it calls them over plain HTTP

The flow

Starts it 1Model 3Logic 4Service 13

The steps in the order they run, from what starts it.

  1. 1Service Ticket CreatedTaiga triggerStarts it
  2. 2Structured Output ParserOutput Parser StructuredModel
  3. 3OpenAI Chat ModelLm Chat Open AiModel
  4. 4AI AgentAgentModel
  5. 5Define TypeSwitchLogic
  6. 6Set Type to QuestionTaigaService
  7. 7Set Type to EnhancementTaigaService
  8. 8Set Type to BugTaigaService
  9. 9Set Type to OnboardingTaigaService
  10. 10Define SeveritySwitchLogic
  11. 11Set Severity to WishlistTaigaService
  12. 12Set Severity to MinorTaigaService
  13. 13Set Severity to NormalTaigaService
  14. 14Set Severity to CriticalTaigaService
  15. 15Set Severity to ImportantTaigaService
  16. 16Define PrioritySwitchLogic
  17. 17Set Priority To LowTaigaService
  18. 18Set Priority To NormalTaigaService
  19. 19Set Priority To HighTaigaService
  20. 20More Info Needed?IfLogic
  21. 21Set to Needs Info & BlockTaigaService

How it's built

Starts on
An event in a connected app
Steps
21, with 4 branches
Size
Large: read it before trusting it with anything live
Connects to
Nothing by connector; it calls services over plain HTTP
Model
OpenAI

Questions

What does it need to run?

An n8n account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 21 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 21 steps before you point it at anything that matters.