Automation library · Customer support

Automated Slack IT helpdesk with OpenAI and Supabase

Started by someone submitting a form, and works across Slack and Supabase vectors. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 21 steps, 2 branches: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAIRetrieval

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21 stepsLarge: read it before trusting it with anything live
2Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 3Model 9Logic 3Service 6

The steps in the order they run, from what starts it.

  1. 1Slack TriggerSlack triggerStarts it
  2. 2Simple MemoryMemory Buffer WindowModel
  3. 3Embeddings OpenAIEmbeddings Open AiModel
  4. 4Default Data LoaderDocument Default Data LoaderModel
  5. 5On form submissionForm triggerStarts it
  6. 6Embeddings OpenAI1Embeddings Open AiModel
  7. 7Create TicketJira ToolService
  8. 8SearchJira ToolService
  9. 9Get StatusJira ToolService
  10. 10helpdesk_toolsMcp Client ToolModel
  11. 11Change PriorityJira ToolService
  12. 12changelogJira ToolService
  13. 13OpenAILm Chat Open AiModel
  14. 14Format OutputSetLogic
  15. 15AIhelpdeskAgentModel
  16. 16Supabase Vector StoreVector Store SupabaseModel
  17. 17Supabase Vector Store1Vector Store SupabaseModel
  18. 18MCP Server TriggerMcp triggerStarts it
  19. 19Check app_mentionIfLogic
  20. 20Send a messageSlackService
  21. 21Check If threadIfLogic

How it's built

Starts on
Someone submitting a form
Steps
21, with 2 branches
Size
Large: read it before trusting it with anything live
Connects to
Slack, Supabase vectors
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Slack and Supabase vectors accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone submitting a form.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 21 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 21 steps before you point it at anything that matters.