Automation library · Customer support

Automate multi-channel customer support with Gmail

Started by an incoming Telegram message, and works across Gmail, Google Sheets and Telegram. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 21 steps: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAIRetrieval

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21 stepsLarge: read it before trusting it with anything live
0Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 3Model 6Logic 2Service 10

The steps in the order they run, from what starts it.

  1. 1💬 Telegram Customer Message TriggerTelegram triggerStarts it
  2. 2🧠 OpenAI Chat Model - TelegramLm Chat Open AiModel
  3. 3🧠 Telegram MemoryMemory Buffer WindowModel
  4. 4📧 Gmail Customer Inquiry TriggerGmail triggerStarts it
  5. 5🧠 OpenAI Chat Model - GmailLm Chat Open AiModel
  6. 6🧠 Gmail MemoryMemory Buffer WindowModel
  7. 7🚨 Error TriggerError triggerStarts it
  8. 8Gmail Escalation LoggerGoogle Sheets ToolService
  9. 9knowledge baseGoogle Sheets ToolService
  10. 10knowledge base1Google Sheets ToolService
  11. 11Telegram Escalation LoggerGoogle Sheets ToolService
  12. 12📋 Process Telegram MessageSetLogic
  13. 13🤖 Telegram AI AgentAgentModel
  14. 14📋 Process Gmail MessageSetLogic
  15. 15🤖 Gmail AI AgentAgentModel
  16. 16📢 Notify Admin of ErrorHttp RequestService
  17. 17💬 Send Telegram ReplyTelegramService
  18. 18📧 Send Gmail ReplyGmailService
  19. 19📊 Log Telegram InteractionGoogle SheetsService
  20. 20✅ Mark Gmail as ReadGmailService
  21. 21📊 Log Gmail InteractionGoogle SheetsService

How it's built

Starts on
An incoming Telegram message
Steps
21
Size
Large: read it before trusting it with anything live
Connects to
Gmail, Google Sheets, Telegram
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets and Telegram accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming Telegram message.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 21 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 21 steps before you point it at anything that matters.