Automation library · Customer support

Generate GEO-optimized support replies from Gmail

Started by an arriving email, and works across Gmail and Slack. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 21 steps, 1 branch: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAIRetrieval

21 stepsLarge: read it before trusting it with anything live
1Branch: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 2Model 12Logic 3Service 4

The steps in the order they run, from what starts it.

  1. 1Gmail TriggerGmail triggerStarts it
  2. 2OpenAI Chat Model - GPT-4o-miniLm Chat Open AiModel
  3. 3Memory - Conversation BufferMemory Buffer WindowModel
  4. 4Output Parser - Structured JSONOutput Parser StructuredModel
  5. 5OpenAI Chat Model - GPT-4o-mini1Lm Chat Open AiModel
  6. 6Memory - Conversation Buffer1Memory Buffer WindowModel
  7. 7Output Parser - Structured JSON1Output Parser StructuredModel
  8. 8OpenAI Chat Model - GPT-4o-mini2Lm Chat Open AiModel
  9. 9Memory - Conversation Buffer2Memory Buffer WindowModel
  10. 10Output Parser - Structured JSON2Output Parser StructuredModel
  11. 11Error Handler TriggerError triggerStarts it
  12. 12Extract Email DataSetLogic
  13. 13AI Agent - GEO IdentifierAgentModel
  14. 14AI Agent - GEO-Optimized SupportAgentModel
  15. 15AI Agent - Email ClassificationAgentModel
  16. 16Slack: Send Error AlertSlackService
  17. 17Format Data For EmailSetLogic
  18. 18IfIfLogic
  19. 19Send a messageGmailService
  20. 20Notify SlackSlackService
  21. 21Manual ReviewSlackService

How it's built

Starts on
An arriving email
Steps
21, with 1 branch
Size
Large: read it before trusting it with anything live
Connects to
Gmail, Slack
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Gmail and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 21 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 21 steps before you point it at anything that matters.