Automation library · Customer support

Automate support QA reviews with Intercom and OpenAI

Started by another system calling it, and works across Google Sheets. It hands the judgement calls to OpenAI. 21 steps, 2 branches: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAI

21 stepsLarge: read it before trusting it with anything live
2Branches: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 1Model 6Logic 12Service 2

The steps in the order they run, from what starts it.

  1. 1WebhookWebhookStarts it
  2. 2OpenAI Chat ModelLm Chat Open AiModel
  3. 3OpenAI Chat Model1Lm Chat Open AiModel
  4. 4OpenAI Chat Model2Lm Chat Open AiModel
  5. 5HTTP RequestHttp RequestService
  6. 6AI AgentAgentModel
  7. 7AI Agent1AgentModel
  8. 8AI Agent2AgentModel
  9. 9IfIfLogic
  10. 10Code2CodeLogic
  11. 11Code5CodeLogic
  12. 12Split Out2Split OutLogic
  13. 13Split OutSplit OutLogic
  14. 14Merge1MergeLogic
  15. 15Code3CodeLogic
  16. 16CodeCodeLogic
  17. 17Append row in sheetGoogle SheetsService
  18. 18If1IfLogic
  19. 19MergeMergeLogic
  20. 20Split Out1Split OutLogic
  21. 21Code1CodeLogic

How it's built

Starts on
Another system calling it
Steps
21, with 2 branches
Size
Large: read it before trusting it with anything live
Connects to
Google Sheets
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Google Sheets account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 21 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 21 steps before you point it at anything that matters.