Automation library · Customer support

Classify and route DevOps support messages with Slack

Started by another system calling it, and works across Qdrant and Slack. It puts Gemini and OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 15 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: Gemini, OpenAIRetrieval

Download free
15 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 3Model 5Logic 6Service 1

The steps in the order they run, from what starts it.

  1. 1OpenAI Chat ModelLm Chat Open AiModel
  2. 2GetSlackMessageWebhookStarts it
  3. 3SlackMcp Client ToolModel
  4. 4Embeddings Google GeminiEmbeddings Google GeminiModel
  5. 5AI AgentAgentModel
  6. 6SetVarsSetLogic
  7. 7Qdrant Vector StoreVector Store QdrantModel
  8. 8Parse AI ResponseCodeLogic
  9. 9RouterCodeLogic
  10. 10GetUserNameSlackService
  11. 11IfIfLogic
  12. 12AddUserNameCodeLogic
  13. 13Respond to WebhookRespond To WebhookStarts it
  14. 14Respond to Webhook1Respond To WebhookStarts it
  15. 15SwitchSwitchLogic

How it's built

Starts on
Another system calling it
Steps
15, with 2 branches
Size
Medium: a working afternoon
Connects to
Qdrant, Slack
Model
Gemini, OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Qdrant and Slack accounts, and a key for Gemini and OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls Gemini and OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 15 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 15 steps before you point it at anything that matters.