Automation library · Scheduling

Automate Home Service Bookings on WhatsApp with OpenAI

Started by an event in a connected app, and works across Google Sheets and Twilio. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 10 steps: a working afternoon to understand properly.

MediumCalls a model: OpenAIRetrieval

10 stepsMedium: a working afternoon
0Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 3Service 6

The steps in the order they run, from what starts it.

  1. 1OpenAI Chat ModelLm Chat Open AiModel
  2. 2Append booking detailsGoogle Sheets ToolService
  3. 3Get available service detailsGoogle Sheets ToolService
  4. 4Simple MemoryMemory Buffer WindowModel
  5. 5Cancel bookingGoogle Sheets ToolService
  6. 6Reschedule bookingGoogle Sheets ToolService
  7. 7Get booking detailsGoogle Sheets ToolService
  8. 8Twilio TriggerTwilio triggerStarts it
  9. 9Home Service Booking AI AgentAgentModel
  10. 10Send an WhatsApp messageTwilioService

How it's built

Starts on
An event in a connected app
Steps
10
Size
Medium: a working afternoon
Connects to
Google Sheets, Twilio
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Google Sheets and Twilio accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 10 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 10 steps before you point it at anything that matters.