Automation library · Customer support

Automate customer support triage with Gmail and Slack

Started by an arriving email, and works across Airtable, Gmail, Google Sheets and Slack. It hands the judgement calls to OpenAI. 10 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: OpenAI

10 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
4Services it connects to

The flow

Starts it 1Model 2Logic 2Service 5

The steps in the order they run, from what starts it.

  1. 1Monitor Support EmailsGmail triggerStarts it
  2. 2Log Routine TicketsSlackService
  3. 3AI Analysis EngineOpen AiModel
  4. 4Log to Airtable DatabaseAirtableService
  5. 5Parse & Enrich DataCodeLogic
  6. 6Update Analytics DashboardGoogle SheetsService
  7. 7Route by UrgencySwitchLogic
  8. 8Generate InsightsOpen AiModel
  9. 9Alert Critical IssuesSlackService
  10. 10Store AI InsightsAirtableService

How it's built

Starts on
An arriving email
Steps
10, with 1 branch
Size
Medium: a working afternoon
Connects to
Airtable, Gmail, Google Sheets, Slack
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Airtable, Gmail, Google Sheets and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 10 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 10 steps before you point it at anything that matters.