Automation library · Customer support

AI Gmail support automation with Gemini and OpenAI

Started by an arriving email, and works across Gmail, Pinecone and Slack. It puts Gemini and OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 10 steps: a working afternoon to understand properly.

MediumCalls a model: Gemini, OpenAIRetrieval

10 stepsMedium: a working afternoon
0Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 1Model 5Logic 1Service 3

The steps in the order they run, from what starts it.

  1. 1Gmail TriggerGmail triggerStarts it
  2. 2Google Gemini Chat ModelLm Chat Google GeminiModel
  3. 3Embeddings OpenAIEmbeddings Open AiModel
  4. 4Intent ClassifierText ClassifierModel
  5. 5Email Support AgentAgentModel
  6. 6Pinecone Vector StoreVector Store PineconeModel
  7. 7No Operation, do nothingNo OpLogic
  8. 8Label QueryGmailService
  9. 9Reply to QueryGmailService
  10. 10Notify TeamSlackService

How it's built

Starts on
An arriving email
Steps
10
Size
Medium: a working afternoon
Connects to
Gmail, Pinecone, Slack
Model
Gemini, OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Gmail, Pinecone and Slack accounts, and a key for Gemini and OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls Gemini and OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 10 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 10 steps before you point it at anything that matters.