The flow
Starts it 3Model 1Logic 3Service 7
The steps in the order they run, from what starts it.
- 1WhatsApp WebhookWebhookStarts it
- 2Telegram WebhookWebhookStarts it
- 3Email TriggerEmail Read ImapService
- 4Normalize Message DataSetLogic
- 5Get Conversation HistoryNotionService
- 6OpenAI Support AgentOpen AiModel
- 7Check if Escalation NeededIfLogic
- 8Format AI ResponseSetLogic
- 9Send WhatsApp ResponseHttp RequestService
- 10Send Telegram ResponseHttp RequestService
- 11Send Email ResponseEmail SendService
- 12Save ConversationNotionService
- 13Notify Human AgentsHttp RequestService
- 14Webhook ResponseRespond To WebhookStarts it
How it's built
- Starts on
- Another system calling it
- Steps
- 14, with 1 branch
- Size
- Medium: a working afternoon
- Connects to
- Email, Notion
- Model
- OpenAI
Questions
What does it need to run?
An n8n account, plus your own Email and Notion accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.
What starts it?
It starts on another system calling it.
Does it use AI?
Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 14 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.