Automation library · Customer support

Multi-channel customer support automation suite with Slack

Started by another system calling it, and works across Email and Slack. 14 steps, 1 branch: a working afternoon to understand properly.

Medium

14 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 2Logic 8Service 4

The steps in the order they run, from what starts it.

  1. 1Email TriggerEmail Read ImapService
  2. 2Web Form WebhookWebhookStarts it
  3. 3MergeMergeLogic
  4. 4Normalize MessagesFunctionLogic
  5. 5Categorize & PrioritizeFunctionLogic
  6. 6Check Auto-ResponseIfLogic
  7. 7Generate Auto-ResponseFunctionLogic
  8. 8Notify SlackSlackService
  9. 9Send Auto-ResponseEmail SendService
  10. 10Store in CRMFunctionLogic
  11. 11Error HandlerFunctionLogic
  12. 12Log SuccessFunctionLogic
  13. 13Notify Error to SlackHttp RequestService
  14. 14Webhook ResponseRespond To WebhookStarts it

How it's built

Starts on
Another system calling it
Steps
14, with 1 branch
Size
Medium: a working afternoon
Connects to
Email, Slack
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own Email and Slack accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 14 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.