Automation library · Customer support

Support emails into FAQs with OpenAI and Gmail

Started by an arriving email, and works across Gmail, Google Sheets, Notion and Slack. It hands the judgement calls to Azure OpenAI. 14 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: Azure OpenAI

Download free
14 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
4Services it connects to

The flow

Starts it 1Model 4Logic 4Service 5

The steps in the order they run, from what starts it.

  1. 1Configure GPT-4o ModelLm Chat Azure Open AiModel
  2. 2Gmail Polling Trigger – Developer Support InboxGmail triggerStarts it
  3. 3Configure GPT-4o Model1Lm Chat Azure Open AiModel
  4. 4Analyze & Classify Developer Email (AI)AgentModel
  5. 5Validate Email PayloadIfLogic
  6. 6Analyze Email Sentiment & Urgency (AI)AgentModel
  7. 7Parse & Clean AI JSON OutputCodeLogic
  8. 8Log Workflow Errors to Google SheetsGoogle SheetsService
  9. 9Parse AI JSON Output – Sentiment AnalysisCodeLogic
  10. 10Save FAQ Entry to Notion DatabaseNotionService
  11. 11Filter Critical or High-Urgency EmailsIfLogic
  12. 12Announce New FAQ in SlackSlackService
  13. 13Alert Team in Slack – Critical IssueSlackService
  14. 14 Send Acknowledgment Email to SenderGmailService

How it's built

Starts on
An arriving email
Steps
14, with 2 branches
Size
Medium: a working afternoon
Connects to
Gmail, Google Sheets, Notion, Slack
Model
Azure OpenAI

Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets, Notion and Slack accounts, and a key for Azure OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls Azure OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 14 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.