Automation library · Customer support

Convert support emails to FAQs and triage issues with Gmail

Started by an arriving email, and works across Gmail, Google Sheets, Notion and Slack. It hands the judgement calls to Gemini. 14 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: Gemini

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14 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
4Services it connects to

The flow

Starts it 1Model 4Logic 4Service 5

The steps in the order they run, from what starts it.

  1. 1Gmail Polling Trigger – Developer Support InboxGmail triggerStarts it
  2. 2Google Gemini Chat ModelLm Chat Google GeminiModel
  3. 3Google Gemini Chat Model1Lm Chat Google GeminiModel
  4. 4Validate Email PayloadIfLogic
  5. 5Analyze & Classify Developer Email (AI)AgentModel
  6. 6Analyze Email Sentiment & Urgency (AI)AgentModel
  7. 7Log Workflow Errors to Google SheetsGoogle SheetsService
  8. 8Parse & Clean AI JSON OutputCodeLogic
  9. 9Parse AI JSON Output – Sentiment AnalysisCodeLogic
  10. 10Save FAQ Entry to Notion DatabaseNotionService
  11. 11Filter Critical or High-Urgency EmailsIfLogic
  12. 12Announce New FAQ in SlackSlackService
  13. 13Alert Team in Slack – Critical IssueSlackService
  14. 14 Send Acknowledgment Email to SenderGmailService

How it's built

Starts on
An arriving email
Steps
14, with 2 branches
Size
Medium: a working afternoon
Connects to
Gmail, Google Sheets, Notion, Slack
Model
Gemini

Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets, Notion and Slack accounts, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls Gemini. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 14 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.