Resolver

Resolver is a leading online platform in the UK that helps consumers understand their rights and manage complaints independently.

Operated by Resolver Consumer Online Limited, a not-for-profit organization, it offers a completely free service that has assisted over 1,000,000 users in resolving their issues. Founded by James Walker, Resolver provides tools, templates, and information to help users raise complaints, prepare communications, and track their progress. In addition to serving consumers, Resolver offers a complaint-handling platform called Resolver Business for companies. This platform helps businesses efficiently manage customer complaints, comply with consumer protection laws, and enhance customer satisfaction. Resolver's revenue comes from partnerships with businesses to improve their complaint processes and from developing software solutions. All user data is kept confidential, ensuring privacy and security.