Automation library · Customer support

Route procurement helpdesk tickets from Gmail with Groq

Started by an arriving email, and works across Gmail, Google Sheets and Slack. It hands the judgement calls to Groq. 16 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: Groq

Download free
16 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 1Model 4Logic 5Service 6

The steps in the order they run, from what starts it.

  1. 1New Procurement Email TriggerGmail triggerStarts it
  2. 2Groq Chat ModelLm Chat GroqModel
  3. 3Groq Chat Model1Lm Chat GroqModel
  4. 4Extract Email & Ticket DetailsCodeLogic
  5. 5AI Procurement Ticket ClassifierAgentModel
  6. 6AI Agent Dashboard SummaryAgentModel
  7. 7Check Existing Ticket ThreadGoogle SheetsService
  8. 8Smart Routing & SLA EngineCodeLogic
  9. 9Send Customer Auto ReplyGmailService
  10. 10Is This a New Ticket?IfLogic
  11. 11Check Escalation RulesIfLogic
  12. 12Log Ticket into Google SheetsGoogle SheetsService
  13. 13Send Slack Escalation AlertSlackService
  14. 14Create Standard Support TicketHttp RequestService
  15. 15Create Escalated Support TicketHttp RequestService
  16. 16Prepare Ticket Assignment DataSetLogic

How it's built

Starts on
An arriving email
Steps
16, with 2 branches
Size
Medium: a working afternoon
Connects to
Gmail, Google Sheets, Slack
Model
Groq

Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets and Slack accounts, and a key for Groq. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls Groq. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.