Automation library · Customer support

Turn any website into an AI support chatbot with OpenAI

Started by someone opening a chat with it, and works across Pinecone. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 18 steps, 1 branch, 1 loop or waits: a working afternoon to understand properly.

MediumCalls a model: OpenAIRetrieval

18 stepsMedium: a working afternoon
1Branch: places the flow splits
1Loop or waits
1Service it connects to

The flow

Starts it 2Model 8Logic 6Service 2

The steps in the order they run, from what starts it.

  1. 1When clicking ‘Execute workflow’Manual triggerStarts it
  2. 2Embeddings OpenAIEmbeddings Open AiModel
  3. 3Document LoaderDocument Default Data LoaderModel
  4. 4When chat message receivedChat triggerStarts it
  5. 5Chat MemoryMemory Buffer WindowModel
  6. 6OpenAI Chat ModelLm Chat Open AiModel
  7. 7OpenAI EmbeddingsEmbeddings Open AiModel
  8. 8Map Website URLsFirecrawlService
  9. 9Store in Vector DatabaseVector Store PineconeModel
  10. 10Customer Support AgentAgentModel
  11. 11Pinecone Vector StorageVector Store PineconeModel
  12. 12Filter and Normalize URLsCodeLogic
  13. 13Process URLs One by OneSplit In BatchesLogic
  14. 14Fetch Page ContentHttp RequestService
  15. 15Extract HTML and URLSetLogic
  16. 16Clean HTML to TextCodeLogic
  17. 17Check Text LengthIfLogic
  18. 18Split Text into ChunksCodeLogic

How it's built

Starts on
Someone opening a chat with it
Steps
18, with 1 branch, 1 loop or waits
Size
Medium: a working afternoon
Connects to
Pinecone
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Pinecone account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 18 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 18 steps before you point it at anything that matters.