Automation library · Customer support

Route SaaS helpdesk chats with SoterAI and Groq

Started by someone opening a chat with it, and works across Pinecone. It puts Groq behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 20 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: GroqRetrieval

Download free
20 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 1Model 11Logic 6Service 2

The steps in the order they run, from what starts it.

  1. 1Groq LLM Chat CoreLm Chat GroqModel
  2. 2On Chat Message ReceivedChat triggerStarts it
  3. 3Knowledge Base Memory CacheMemory Buffer WindowModel
  4. 4Bug Memory CacheMemory Buffer WindowModel
  5. 5Handoff Memory CacheMemory Buffer WindowModel
  6. 6Generate Cohere EmbeddingsEmbeddings CohereModel
  7. 7Knowledge Base AgentAgentModel
  8. 8Bug Analysis AgentAgentModel
  9. 9Handoff Communication AgentAgentModel
  10. 10Guard Input for ThreatsSoter GuardService
  11. 11Pinecone KB Vector StoreVector Store PineconeModel
  12. 12Verify Output for SafetySoter GuardService
  13. 13Generate Bug TicketCodeLogic
  14. 14Generate Handoff TicketCodeLogic
  15. 15Standardize Incoming RequestCodeLogic
  16. 16Log Security IncidentsCodeLogic
  17. 17Reply Success MessageChatModel
  18. 18Determine User IntentCodeLogic
  19. 19Reply Blocked MessageChatModel
  20. 20Distribute Based on IntentSwitchLogic

How it's built

Starts on
Someone opening a chat with it
Steps
20, with 1 branch
Size
Medium: a working afternoon
Connects to
Pinecone
Model
Groq
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Pinecone account, and a key for Groq. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

Yes. It calls Groq. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 20 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 20 steps before you point it at anything that matters.