Automation library · Customer support

Automated customer support with OpenAI

Started by an arriving email, and works across Gmail, Google Drive and Pinecone. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 16 steps: a working afternoon to understand properly.

MediumCalls a model: OpenAIRetrieval

16 stepsMedium: a working afternoon
0Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 2Model 10Logic 1Service 3

The steps in the order they run, from what starts it.

  1. 1OpenAI Chat ModelLm Chat Open AiModel
  2. 2Embeddings OpenAIEmbeddings Open AiModel
  3. 3Google Drive TriggerGoogle Drive triggerStarts it
  4. 4Recursive Character Text SplitterText Splitter Recursive Character Text SplitterModel
  5. 5Embeddings OpenAI1Embeddings Open AiModel
  6. 6Gmail TriggerGmail triggerStarts it
  7. 7OpenAI Chat Model1Lm Chat Open AiModel
  8. 8Text ClassifierText ClassifierModel
  9. 9knowledgebaseVector Store PineconeModel
  10. 10Download fileGoogle DriveService
  11. 11Default Data LoaderDocument Default Data LoaderModel
  12. 12Pinecone Vector StoreVector Store PineconeModel
  13. 13AI AgentAgentModel
  14. 14No Operation, do nothingNo OpLogic
  15. 15Add label to messageGmailService
  16. 16Reply to a messageGmailService

How it's built

Starts on
An arriving email
Steps
16
Size
Medium: a working afternoon
Connects to
Gmail, Google Drive, Pinecone
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Drive and Pinecone accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.