Automation library · Customer support

Triage support tickets with Claude and Infini Analytics

Started by another system calling it, and works across Slack. It hands the judgement calls to Claude. 15 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: Claude

Download free
15 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 1Model 3Logic 3Service 8

The steps in the order they run, from what starts it.

  1. 1WebhookWebhookStarts it
  2. 2Anthropic Chat ModelLm Chat AnthropicModel
  3. 3Structured Output ParserOutput Parser StructuredModel
  4. 4Log ticket dataData Table ToolService
  5. 5execution_idSetLogic
  6. 6AI AgentAgentModel
  7. 7Infini AnalyticsInfini AnalyticsService
  8. 8Infini Analytics (DB query)Infini AnalyticsService
  9. 9If (high confidence?)IfLogic
  10. 10Infini Analytics (response sent)Infini AnalyticsService
  11. 11Notify human on SlackSlackService
  12. 12If (success?)IfLogic
  13. 13Infini Analytics (low confidence)Infini AnalyticsService
  14. 14Infini Analytics (success)Infini AnalyticsService
  15. 15Infini Analytics (error)Infini AnalyticsService

How it's built

Starts on
Another system calling it
Steps
15, with 2 branches
Size
Medium: a working afternoon
Connects to
Slack
Model
Claude

Questions

What does it need to run?

An n8n account, plus your own Slack account, and a key for Claude. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls Claude. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 15 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 15 steps before you point it at anything that matters.