Automation library · Scheduling

Triage hospital queries and manage appointments with WhatsApp

Started by an incoming WhatsApp message, and works across Google Sheets and WhatsApp. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 21 steps, 2 branches: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAIRetrieval

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21 stepsLarge: read it before trusting it with anything live
2Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 4Logic 3Service 13

The steps in the order they run, from what starts it.

  1. 1OpenAI GPT-5Lm Chat Open AiModel
  2. 2Conversation MemoryMemory Buffer WindowModel
  3. 3Doctor Schedules ToolGoogle Sheets ToolService
  4. 4Diagnostics & Pricing ToolGoogle Sheets ToolService
  5. 5Room Charges ToolGoogle Sheets ToolService
  6. 6Hospital FAQs ToolGoogle Sheets ToolService
  7. 7Departments ToolGoogle Sheets ToolService
  8. 8Hospital details ToolGoogle Sheets ToolService
  9. 9Upsert Appointment ToolGoogle Sheets ToolService
  10. 10Get Appointments toolGoogle Sheets ToolService
  11. 11WhatsApp Trigger1Whats App triggerStarts it
  12. 12Hospital Front Desk AI AgentAgentModel
  13. 13if AudioIfLogic
  14. 14Send messageWhats AppService
  15. 15Download mediaWhats AppService
  16. 16HTTP Request1Http RequestService
  17. 17HTTP Request2Http RequestService
  18. 18IfIfLogic
  19. 19HTTP RequestHttp RequestService
  20. 20InputsSetLogic
  21. 21Transcribe a recordingOpen AiModel

How it's built

Starts on
An incoming WhatsApp message
Steps
21, with 2 branches
Size
Large: read it before trusting it with anything live
Connects to
Google Sheets, WhatsApp
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Google Sheets and WhatsApp accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming WhatsApp message.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 21 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 21 steps before you point it at anything that matters.