The flow
Starts it 1Model 5Logic 2Service 8
The steps in the order they run, from what starts it.
- 1New Support TicketForm triggerStarts it
- 2Google Gemini Chat Model (Guardrails)Lm Chat Google GeminiModel
- 3Google Gemini Chat Model (AI Agent)Lm Chat Google GeminiModel
- 4Ticket Classification Output SchemaOutput Parser StructuredModel
- 5Get Trello ListsTrelloService
- 6Get Trello LabelsTrelloService
- 7Look Up Customer Record (Google Sheets)Google Sheets ToolService
- 8Validate Ticket Scope (Guardrails)GuardrailsModel
- 9Classify and Draft Response (AI Agent)AgentModel
- 10Out of Scope - No ActionNo OpLogic
- 11Create Ticket Card in TrelloTrelloService
- 12Request Human Approval (Email)GmailService
- 13Is Response Approved?IfLogic
- 14Send Response to CustomerGmailService
- 15Move Card to Manual ReviewTrelloService
- 16Move Card to Resolved by AITrelloService
How it's built
- Starts on
- Someone submitting a form
- Steps
- 16, with 1 branch
- Size
- Medium: a working afternoon
- Connects to
- Gmail, Google Sheets, Trello
- Model
- Gemini
Questions
What does it need to run?
An n8n account, plus your own Gmail, Google Sheets and Trello accounts, and a key for Gemini. You connect your own accounts after importing it; none are included.
What starts it?
It starts on someone submitting a form.
Does it use AI?
Yes. It calls Gemini. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 16 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.