The flow
Starts it 1Logic 5Service 5
The steps in the order they run, from what starts it.
- 1When clicking ‘Execute workflow’Manual triggerStarts it
- 2Fetch All Zendesk Tickets1ZendeskService
- 3Filter Open Tickets Only1IfLogic
- 4Get Ticket Requester Details1ZendeskService
- 5Enrich with Calculated FieldsSetLogic
- 6Check for Priority AlertsIfLogic
- 7Format Slack MessageSetLogic
- 8Save to Google Sheets - Main DataGoogle SheetsService
- 9Send Slack AlertSlackService
- 10Calculate Summary StatisticsCodeLogic
- 11Update Dashboard SheetGoogle SheetsService
How it's built
- Starts on
- An event in a connected app
- Steps
- 11, with 2 branches
- Size
- Medium: a working afternoon
- Connects to
- Google Sheets, Slack, Zendesk
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own Google Sheets, Slack and Zendesk accounts. You connect your own accounts after importing it; none are included.
What starts it?
It starts on an event in a connected app.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 11 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.