Automation library · Customer support

Manage customer inquiries from email & web forms with Slack

Started by another system calling it, and works across Email, Gmail, Google Sheets and Slack. 11 steps, 1 branch: a working afternoon to understand properly.

Medium

11 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
4Services it connects to

The flow

Starts it 1Logic 5Service 5

The steps in the order they run, from what starts it.

  1. 1Email TriggerEmail Read ImapService
  2. 2Webhook - Web FormWebhookStarts it
  3. 3Extract Email ContentHtmlLogic
  4. 4Parse Webhook DataSetLogic
  5. 5Parse Email DataSetLogic
  6. 6Merge InquiriesMergeLogic
  7. 7Route by Inquiry TypeSwitchLogic
  8. 8Send Auto-Reply EmailGmailService
  9. 9Save to Google SheetsGoogle SheetsService
  10. 10Notify Urgent - SlackSlackService
  11. 11Notify General - SlackSlackService

How it's built

Starts on
Another system calling it
Steps
11, with 1 branch
Size
Medium: a working afternoon
Connects to
Email, Gmail, Google Sheets, Slack
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own Email, Gmail, Google Sheets and Slack accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 11 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.