Automation library · Customer support

Answer WhatsApp FAQs with OpenAI and Google Sheets

Started by another system calling it, and works across Google Sheets. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 14 steps, 3 branches: a working afternoon to understand properly.

MediumCalls a model: OpenAIRetrieval

14 stepsMedium: a working afternoon
3Branches: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 1Model 3Logic 4Service 6

The steps in the order they run, from what starts it.

  1. 1WebhookWebhookStarts it
  2. 2OpenAI Chat ModelLm Chat Open AiModel
  3. 3Simple MemoryMemory Buffer WindowModel
  4. 4 Filter (Only Private Chats)IfLogic
  5. 5AI AgentAgentModel
  6. 6Get StopListGoogle SheetsService
  7. 7Check for PDFIfLogic
  8. 8Check StopListIfLogic
  9. 9Green-API: Send PDF FileHttp RequestService
  10. 10Green-API: Send Text AnswerHttp RequestService
  11. 11Get System PromptGoogle SheetsService
  12. 12Get AvailabilityGoogle SheetsService
  13. 13Get FAQGoogle SheetsService
  14. 14Code in JavaScriptCodeLogic

How it's built

Starts on
Another system calling it
Steps
14, with 3 branches
Size
Medium: a working afternoon
Connects to
Google Sheets
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Google Sheets account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 14 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.