Automation library · Customer support

Support call analysis & routing with Gemini and ElevenLabs

Started by a clock, and works across Google Drive, Google Sheets and Telegram. It hands the judgement calls to Gemini. 13 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: Gemini

13 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 1Model 3Logic 2Service 7

The steps in the order they run, from what starts it.

  1. 1Schedule TriggerSchedule triggerStarts it
  2. 2Google Gemini Chat ModelLm Chat Google GeminiModel
  3. 3Structured Output ParserOutput Parser StructuredModel
  4. 4Search For New Call RecordingsGoogle DriveService
  5. 5Call AnalyzeAgentModel
  6. 6Download Audio FilesGoogle DriveService
  7. 7Log Recording AnalysisGoogle SheetsService
  8. 8Convert Speech To TextHttp RequestService
  9. 9Move Audio To Processed FolderGoogle DriveService
  10. 10Client SentimentSwitchLogic
  11. 11Convert to Conversational TranscribeCodeLogic
  12. 12Send Alert To ManagersTelegramService
  13. 13Send Kudos to TeamTelegramService

How it's built

Starts on
A clock
Steps
13, with 1 branch
Size
Medium: a working afternoon
Connects to
Google Drive, Google Sheets, Telegram
Model
Gemini

Questions

What does it need to run?

An n8n account, plus your own Google Drive, Google Sheets and Telegram accounts, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls Gemini. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.