Automation library · Customer support

Smart chat routing system with Gemini and Notion

Started by someone opening a chat with it, and works across Notion. It puts Gemini behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 19 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: GeminiRetrieval

19 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 1Model 12Logic 1Service 5

The steps in the order they run, from what starts it.

  1. 1When chat message receivedChat triggerStarts it
  2. 2Google Gemini Chat ModelLm Chat Google GeminiModel
  3. 3Structured Output ParserOutput Parser StructuredModel
  4. 4Window Buffer Memory1Memory Buffer WindowModel
  5. 5Google Gemini Chat Model1Lm Chat Google GeminiModel
  6. 6NotionNotion ToolService
  7. 7Window Buffer Memory2Memory Buffer WindowModel
  8. 8Google Gemini Chat Model2Lm Chat Google GeminiModel
  9. 9Google Gemini Chat Model5Lm Chat Google GeminiModel
  10. 10Simple MemoryMemory Buffer WindowModel
  11. 11Get AutomationsNotion ToolService
  12. 12Get Automations1Notion ToolService
  13. 13Get CustomersNotion ToolService
  14. 14Get More InfoNotion ToolService
  15. 15Routing AgentAgentModel
  16. 16Question AgentAgentModel
  17. 17Customer Service AgentAgentModel
  18. 18Booking AgentAgentModel
  19. 19SwitchSwitchLogic

How it's built

Starts on
Someone opening a chat with it
Steps
19, with 1 branch
Size
Medium: a working afternoon
Connects to
Notion
Model
Gemini
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Notion account, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

Yes. It calls Gemini. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 19 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 19 steps before you point it at anything that matters.