Automation library · Customer support

Self improving email receptionist (FAQ based) with OpenAI

Started by a clock, and works across Airtable and Gmail. It hands the judgement calls to OpenAI. 18 steps, 1 branch, 1 loop or waits: a working afternoon to understand properly.

MediumCalls a model: OpenAI

18 stepsMedium: a working afternoon
1Branch: places the flow splits
1Loop or waits
2Services it connects to

The flow

Starts it 1Model 3Logic 8Service 6

The steps in the order they run, from what starts it.

  1. 1Schedule TriggerSchedule triggerStarts it
  2. 2Needs a Response?AirtableService
  3. 3Loop Over ItemsSplit In BatchesLogic
  4. 4IfIfLogic
  5. 5FAQ SearchAirtableService
  6. 6Edit Fields1SetLogic
  7. 7Edit Fields3SetLogic
  8. 8Edit FieldsSetLogic
  9. 9Message a model1Open AiModel
  10. 10Company InformationAirtableService
  11. 11Message a modelOpen AiModel
  12. 12Edit Fields2SetLogic
  13. 13Edit Fields4SetLogic
  14. 14Send a messageGmailService
  15. 15Message a model2Open AiModel
  16. 16Create or update a recordAirtableService
  17. 17Edit Fields5SetLogic
  18. 18Create a draftGmailService

How it's built

Starts on
A clock
Steps
18, with 1 branch, 1 loop or waits
Size
Medium: a working afternoon
Connects to
Airtable, Gmail
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Airtable and Gmail accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 18 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 18 steps before you point it at anything that matters.