Automation library · Customer support

Route FAQ and catalog replies in WhatsApp Business

Started by an incoming WhatsApp message, and works across WhatsApp. 7 steps, 1 branch: small enough to read in one sitting and change without fear.

Small

7 stepsSmall: readable in one sitting
1Branch: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 1Logic 2Service 4

The steps in the order they run, from what starts it.

  1. 1Disparador WhatsAppWhats App triggerStarts it
  2. 2Detectar TemaCodeLogic
  3. 3¿Sobre qué pregunta?SwitchLogic
  4. 4Enviar HorarioWhats AppService
  5. 5Enviar CatálogoWhats AppService
  6. 6Enviar UbicaciónWhats AppService
  7. 7Enviar Respuesta GeneralWhats AppService

How it's built

Starts on
An incoming WhatsApp message
Steps
7, with 1 branch
Size
Small: readable in one sitting
Connects to
WhatsApp
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own WhatsApp account. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming WhatsApp message.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Not long. At 7 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 7 steps before you point it at anything that matters.