Automation library · Customer support

Route and triage support tickets with Claude and CRM

Started by another system calling it, and works across Email. It hands the judgement calls to Claude. 17 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: Claude

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17 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 1Model 8Logic 5Service 3

The steps in the order they run, from what starts it.

  1. 1Email Trigger (IMAP)Email Read ImapService
  2. 2Webhook TriggerWebhookStarts it
  3. 3Anthropic Model - TranslationLm Chat AnthropicModel
  4. 4Translation Output ParserOutput Parser StructuredModel
  5. 5Anthropic Model - IntelligenceLm Chat AnthropicModel
  6. 6Intelligence Output ParserOutput Parser StructuredModel
  7. 7Anthropic Model - ReplyLm Chat AnthropicModel
  8. 8Workflow ConfigurationSetLogic
  9. 9Language Detection & Translation AgentAgentModel
  10. 10Support Intelligence AgentAgentModel
  11. 11Draft Reply GeneratorAgentModel
  12. 12Clean HTMLHtmlLogic
  13. 13Decision RouterSwitchLogic
  14. 14Update CRM/HelpdeskHttp RequestService
  15. 15Normalize Ticket DataSetLogic
  16. 16Escalate to TeamHttp RequestService
  17. 17Log Observability MetricsCodeLogic

How it's built

Starts on
Another system calling it
Steps
17, with 1 branch
Size
Medium: a working afternoon
Connects to
Email
Model
Claude

Questions

What does it need to run?

An n8n account, plus your own Email account, and a key for Claude. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls Claude. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.