Automation library · AI assistants

Resolve Ivanti Neurons ITSM incidents with OpenAI

Started by an event in a connected app. It calls services over plain HTTP rather than through connectors. It hands the judgement calls to OpenAI. 18 steps, 1 branch, 1 loop or waits: a working afternoon to understand properly.

MediumCalls a model: OpenAI

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18 stepsMedium: a working afternoon
1Branch: places the flow splits
1Loop or waits
0Services by connector: it calls them over plain HTTP

The flow

Starts it 1Model 2Logic 8Service 7

The steps in the order they run, from what starts it.

  1. 1OpenAI GPT 5 MiniLm Chat Open AiModel
  2. 2Update Incident ResolutionIvanti Neurons For Itsm ToolService
  3. 3Search Ivanti Knowledge BaseIvanti Neurons For Itsm ToolService
  4. 4Get Knowledge Article TypeIvanti Neurons For Itsm ToolService
  5. 5Fetch Knowledge Article DetailsIvanti Neurons For Itsm ToolService
  6. 6When Ivanti Incident CreatedIvanti Neurons For Itsm triggerStarts it
  7. 7Add Incident Work NoteIvanti Neurons For Itsm ToolService
  8. 8AI Assisted Response AgentAgentModel
  9. 9Extract Symptom Text from HTMLHtmlLogic
  10. 10Loop Over Incidents in BatchesSplit In BatchesLogic
  11. 11Tag Attachment Markers in SymptomCodeLogic
  12. 12Fetch Incident Related AttachmentsIvanti Neurons For ItsmService
  13. 13Extract Attachment RecIds from TagsCodeLogic
  14. 14If Attachments Are MissingIfLogic
  15. 15Build Incident Attachment MappingCodeLogic
  16. 16Split Attachment RecIdsSplit OutLogic
  17. 17Deduplicate Incident RecordsRemove DuplicatesLogic
  18. 18Fetch Attachment File ContentIvanti Neurons For ItsmService

How it's built

Starts on
An event in a connected app
Steps
18, with 1 branch, 1 loop or waits
Size
Medium: a working afternoon
Connects to
Nothing by connector; it calls services over plain HTTP
Model
OpenAI

Questions

What does it need to run?

An n8n account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 18 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 18 steps before you point it at anything that matters.