The flow
Starts it 4Model 3Logic 9Service 4
The steps in the order they run, from what starts it.
- 1When Customer MessagesChat triggerStarts it
- 2AI OpenRouter ModelLm Chat Open RouterModel
- 3Maintain Conversation MemoryMemory Buffer WindowModel
- 4Voice Input WebhookWebhookStarts it
- 5Set Text Input ParametersSetLogic
- 6Support Agent AIAgentModel
- 7Post Speech-to-Text RequestHttp RequestService
- 8Configure Buyer DetailsSetLogic
- 9Parse AI OutputCodeLogic
- 10Set Voice Input ParametersSetLogic
- 11Log Support ConversationData TableService
- 12If Human Handoff RequiredIfLogic
- 13If Handoff Feature ActiveIfLogic
- 14Prepare Final ReplySetLogic
- 15Email Customer SupportEmail SendService
- 16If Voice Response NeededIfLogic
- 17If Voice Feature ActiveIfLogic
- 18Post Text-to-Speech RequestHttp RequestService
- 19Respond with Text FallbackRespond To WebhookStarts it
- 20Respond with VoiceRespond To WebhookStarts it
How it's built
- Starts on
- Someone opening a chat with it
- Steps
- 20, with 4 branches
- Size
- Medium: a working afternoon
- Connects to
- Email, n8n data table
- Model
- OpenRouter
- Retrieval
- Answers are drawn from documents you supply, not from the model alone
Questions
What does it need to run?
An n8n account, plus your own Email account, and a key for OpenRouter. You connect your own accounts after importing it; none are included.
What starts it?
It starts on someone opening a chat with it.
Does it use AI?
Yes. It calls OpenRouter. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 20 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 20 steps before you point it at anything that matters.