Automation library · Data collection

Handle NPS survey replies and routing with OpenAI and Gmail

Started by a clock, and works across Gmail and Google Sheets. 13 steps, 1 branch: a working afternoon to understand properly.

Medium

Download free
13 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Logic 4Service 8

The steps in the order they run, from what starts it.

  1. 11. Schedule - Run Every 6 HoursSchedule triggerStarts it
  2. 22. Sheets - Read NPS ResponsesGoogle SheetsService
  3. 33. Filter - Only Status New RowsFilterLogic
  4. 44. Code - Validate and Parse NPS ScoreCodeLogic
  5. 55. HTTP - OpenAI Generate Personalized ReplyHttp RequestService
  6. 65b. Code - Parse AI Reply and Build EmailCodeLogic
  7. 76. Gmail - Send Personalized Reply to CustomerGmailService
  8. 87. Switch - Route by NPS SegmentSwitchLogic
  9. 98. Sheets - Save Promoter QuoteGoogle SheetsService
  10. 1011. Sheets - Update Passive Status to ProcessedGoogle SheetsService
  11. 1112. Gmail - Send Detractor Alert to Support TeamGmailService
  12. 129. Sheets - Update Promoter Status to ProcessedGoogle SheetsService
  13. 1313. Sheets - Update Detractor Status to ProcessedGoogle SheetsService

How it's built

Starts on
A clock
Steps
13, with 1 branch
Size
Medium: a working afternoon
Connects to
Gmail, Google Sheets
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own Gmail and Google Sheets accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.