The flow
Starts it 3Logic 4Service 6
The steps in the order they run, from what starts it.
- 1When clicking ‘Test workflow’Manual triggerStarts it
- 2Schedule TriggerSchedule triggerStarts it
- 3SurveyForm triggerStarts it
- 4Set your dataSetLogic
- 5Save survey to google sheetGoogle SheetsService
- 6get existing ticketsGoogle SheetsService
- 7get ticketsFreshdeskService
- 8If ticket resolvedIfLogic
- 9Updates statusGoogle SheetsService
- 10get clientFreshdeskService
- 11Create the email textSetLogic
- 12Convert the email text to HTMLMarkdownLogic
- 13Send EmailEmail SendService
How it's built
- Starts on
- Someone submitting a form
- Steps
- 13, with 1 branch
- Size
- Medium: a working afternoon
- Connects to
- Email, Google Sheets
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own Email and Google Sheets accounts. You connect your own accounts after importing it; none are included.
What starts it?
It starts on someone submitting a form.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 13 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.