Automation library · Customer support

Customer support chatbot with RAG and OpenAI

Started by someone opening a chat with it, and works across Google Drive and Pinecone. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 13 steps: a working afternoon to understand properly.

MediumCalls a model: OpenAIRetrieval

13 stepsMedium: a working afternoon
0Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 2Model 10Service 1

The steps in the order they run, from what starts it.

  1. 1Google Drive TriggerGoogle Drive triggerStarts it
  2. 2Embeddings OpenAIEmbeddings Open AiModel
  3. 3Recursive Character Text SplitterText Splitter Recursive Character Text SplitterModel
  4. 4OpenAI Chat ModelLm Chat Open AiModel
  5. 5Simple MemoryMemory Buffer WindowModel
  6. 6Embeddings OpenAI1Embeddings Open AiModel
  7. 7When chat message receivedChat triggerStarts it
  8. 8Reranker CohereReranker CohereModel
  9. 9Download fileGoogle DriveService
  10. 10Pinecone Vector StoreVector Store PineconeModel
  11. 11Default Data LoaderDocument Default Data LoaderModel
  12. 12AI AgentAgentModel
  13. 13Vector StoreVector Store PineconeModel

How it's built

Starts on
Someone opening a chat with it
Steps
13
Size
Medium: a working afternoon
Connects to
Google Drive, Pinecone
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Google Drive and Pinecone accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.