Automation library · Customer support

Create AI support assistant for any device with OpenAI

Started by another system calling it, and works across Pinecone. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 13 steps: a working afternoon to understand properly.

MediumCalls a model: OpenAIRetrieval

13 stepsMedium: a working afternoon
0Branches: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 3Model 9Logic 1

The steps in the order they run, from what starts it.

  1. 1Webhook - User QueryWebhookStarts it
  2. 2LLM ModelLm Chat Open AiModel
  3. 3Conversation MemoryMemory Buffer WindowModel
  4. 4Embeddings ModelEmbeddings Open AiModel
  5. 5Manual Upload TriggerManual triggerStarts it
  6. 6Text SplitterText Splitter Recursive Character Text SplitterModel
  7. 7Upload EmbeddingsEmbeddings Open AiModel
  8. 8AI Agent - Device ExpertAgentModel
  9. 9Manual Knowledge BaseVector Store PineconeModel
  10. 10Prepare Manual DataSetLogic
  11. 11Document LoaderDocument Default Data LoaderModel
  12. 12Upload to Vector DatabaseVector Store PineconeModel
  13. 13Send ResponseRespond To WebhookStarts it

How it's built

Starts on
Another system calling it
Steps
13
Size
Medium: a working afternoon
Connects to
Pinecone
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Pinecone account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.