Automation library · Customer support

Book beauty appointments and answer FAQs with OpenAI

Started by another system calling it, and works across Gmail and Google Calendar. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 16 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: OpenAIRetrieval

16 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 4Logic 4Service 7

The steps in the order they run, from what starts it.

  1. 1Instagram Webhook TriggerWebhookStarts it
  2. 2FAQs (Google Docs)Google Docs ToolService
  3. 3Get Current Date & TimeDate Time ToolService
  4. 4Check Date AvailabilityGoogle Calendar ToolService
  5. 5Create Calendar ReservationGoogle Calendar ToolService
  6. 6Send Confirmation EmailGmail ToolService
  7. 7Simple MemoryMemory Buffer WindowModel
  8. 8OpenAI Chat ModelLm Chat Open AiModel
  9. 9Extract Sender & TextSetLogic
  10. 10Instagram AI AgentAgentModel
  11. 11Check is_eccoIfLogic
  12. 12Send Instagram ReplyHttp RequestService
  13. 13Is Voice Message?IfLogic
  14. 14Download Voice AudioHttp RequestService
  15. 15Normalize User MessageCodeLogic
  16. 16Transcribe Voice MessageOpen AiModel

How it's built

Starts on
Another system calling it
Steps
16, with 2 branches
Size
Medium: a working afternoon
Connects to
Gmail, Google Calendar
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Gmail and Google Calendar accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.