The flow
Starts it 2Model 4Logic 3Service 4
The steps in the order they run, from what starts it.
- 1Get an order in WooCommerceWoo Commerce ToolService
- 2Fetch user queryTelegram triggerStarts it
- 3Fetch support mailGmail triggerStarts it
- 4Primary Model [Gemini 2.5 Flash]Lm Chat Google GeminiModel
- 5Fallback Model [GPT 4.1 mini]Lm Chat Open AiModel
- 6Conversation MemoryMemory Buffer WindowModel
- 7WooCommerce Customer support Agent1AgentModel
- 8MergeMergeLogic
- 9Reply to Specific PlatformSwitchLogic
- 10Set Manual FieldsSetLogic
- 11Send Telegram ResponseTelegramService
- 12Send Response via MailGmailService
- 13Mark received mail as readGmailService
How it's built
- Starts on
- An incoming Telegram message
- Steps
- 13, with 1 branch
- Size
- Medium: a working afternoon
- Connects to
- Gmail, Telegram
- Model
- Gemini, OpenAI
- Retrieval
- Answers are drawn from documents you supply, not from the model alone
Questions
What does it need to run?
An n8n account, plus your own Gmail and Telegram accounts, and a key for Gemini and OpenAI. You connect your own accounts after importing it; none are included.
What starts it?
It starts on an incoming Telegram message.
Does it use AI?
Yes. It calls Gemini and OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 13 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.