Automation library · Customer support

Automate support ticket triage and resolution with Jira

Started by a clock, and works across Jira. It hands the judgement calls to OpenAI. 22 steps, 1 loop or waits: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAI

22 stepsLarge: read it before trusting it with anything live
0Branches: places the flow splits
1Loop or waits
1Service it connects to

The flow

Starts it 1Model 7Logic 9Service 5

The steps in the order they run, from what starts it.

  1. 1Schedule TriggerSchedule triggerStarts it
  2. 2OpenAI Chat ModelLm Chat Open AiModel
  3. 3Structured Output ParserOutput Parser StructuredModel
  4. 4OpenAI Chat Model1Lm Chat Open AiModel
  5. 5OpenAI Chat Model2Lm Chat Open AiModel
  6. 6Get Open TicketsJiraService
  7. 7Label, Prioritize & RewriteChain LlmModel
  8. 8Summarise ResolutionChain LlmModel
  9. 9Attempt to Resolve IssueChain LlmModel
  10. 10Mark as SeenRemove DuplicatesLogic
  11. 11Update Labels, Priority and DescriptionJiraService
  12. 12Return FieldsSetLogic
  13. 13Add Comment to IssueJiraService
  14. 14Simplify TicketSetLogic
  15. 15Get Recent Similar Issues ResolvedJiraService
  16. 16Loop Over ItemsSplit In BatchesLogic
  17. 17Aggregate1AggregateLogic
  18. 18Issue RefNo OpLogic
  19. 19Simplify IssueSetLogic
  20. 20Get CommentsJiraService
  21. 21Simplify CommentsSetLogic
  22. 22AggregateAggregateLogic

How it's built

Starts on
A clock
Steps
22, 1 loop or waits
Size
Large: read it before trusting it with anything live
Connects to
Jira
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Jira account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 22 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 22 steps before you point it at anything that matters.