The flow
Starts it 2Logic 8Service 3
The steps in the order they run, from what starts it.
- 1Webhook - User QuestionWebhookStarts it
- 2Extract & Clean QuestionCodeLogic
- 3Classify Question CategoryHttp RequestService
- 4Parse Category ResultCodeLogic
- 5Fetch Knowledge Base ContextCodeLogic
- 6Generate AI AnswerHttp RequestService
- 7Format Final ResponseCodeLogic
- 8Check User SatisfactionIfLogic
- 9Log Satisfied UserCodeLogic
- 10Offer Human SupportCodeLogic
- 11Merge Satisfaction PathsMergeLogic
- 12Log Interaction to DatabaseHttp RequestService
- 13Send Response to UserRespond To WebhookStarts it
How it's built
- Starts on
- Another system calling it
- Steps
- 13, with 1 branch
- Size
- Medium: a working afternoon
- Connects to
- Nothing by connector; it calls services over plain HTTP
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account. You connect your own accounts after importing it; none are included.
What starts it?
It starts on another system calling it.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 13 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.