Automation library · Research and reporting

AI-powered customer feedback analysis & routing

Started by an event in a connected app, and works across Gmail and Notion. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 18 steps: a working afternoon to understand properly.

MediumCalls a model: OpenAIRetrieval

18 stepsMedium: a working afternoon
0Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 9Logic 1Service 7

The steps in the order they run, from what starts it.

  1. 1Manual Trigger: Start VOC AnalysisManual triggerStarts it
  2. 2Config: Set LLM for AgentsLm Chat Open AiModel
  3. 3Config: Set Agent MemoryMemory Buffer WindowModel
  4. 4Tool: Get Gmail MessagesGmail ToolService
  5. 5Tool: Get Pipedrive NotesPipedrive ToolService
  6. 6Tool: Get Zendesk TicketsZendesk ToolService
  7. 7Tool: Search Slack Messages Export to SheetsSlack ToolService
  8. 8AI: Structure Key SignalsOutput Parser StructuredModel
  9. 9AI: Structure Clustered Topics Export to SheetsOutput Parser StructuredModel
  10. 10Tool: Create Zendesk TicketZendesk ToolService
  11. 11Tool: Send Email AlertGmail ToolService
  12. 12Tool: Create Notion PageNotion ToolService
  13. 13Set: Initial ParametersSetLogic
  14. 14AI: Structure Feedback DataOutput Parser StructuredModel
  15. 15AI Agent: Gather Customer FeedbackAgentModel
  16. 16AI Chain: Extract Key SignalsChain LlmModel
  17. 17AI Chain: Cluster Signals into TopicsChain LlmModel
  18. 18AI Agent: Route Topics to ActionsAgentModel

How it's built

Starts on
An event in a connected app
Steps
18
Size
Medium: a working afternoon
Connects to
Gmail, Notion
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Gmail and Notion accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 18 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 18 steps before you point it at anything that matters.