Karla

Karla is an API-first post-purchase experience platform that supports e-commerce businesses in enhancing their delivery tracking, customer communication, and post-purchase marketing.

Operated by GoKarla GmbH in Berlin, the platform allows merchants to quickly connect their online shops and launch branded tracking pages, often within 30 minutes. Users can sign up without a credit card and start integrating their shops immediately. Karla offers a comprehensive API for custom post-purchase workflows, real-time delivery tracking integrated with major carriers like DHL, and automated communication regarding order status. Additionally, it provides features for post-purchase marketing to promote related products and encourage repeat purchases. The platform primarily serves Direct-to-Consumer (DTC) and e-commerce brands in the European market, showcasing a diverse range of customers across sectors such as food, apparel, outdoor cooking, skincare, and confectionery.