Automation library · Research and reporting

Zendesk: visual summarization, sentiment analysis

Started by someone submitting a form, and works across Gmail, Slack, Telegram and Zendesk. 15 steps, 1 branch, 2 loops or waits: a working afternoon to understand properly.

Medium

15 stepsMedium: a working afternoon
1Branch: places the flow splits
2Loops or waits
4Services it connects to

The flow

Starts it 2Logic 5Service 8

The steps in the order they run, from what starts it.

  1. 1Schedule TriggerSchedule triggerStarts it
  2. 2On form submissionForm triggerStarts it
  3. 3Set ParametersSetLogic
  4. 4ZendeskZendeskService
  5. 5Add meta data to tickets for graph filtersCodeLogic
  6. 6InfraNodus Build a Text Knowledge GraphHttp RequestService
  7. 7WaitWaitLogic
  8. 8InfraNodus AI Summary & Graph LinkHttp RequestService
  9. 9IfIfLogic
  10. 10Wait AgainWaitLogic
  11. 11InfraNodus Insight GeneratorHttp RequestService
  12. 12Send Report to TelegramTelegramService
  13. 13Send Full Report via GmailGmailService
  14. 14SlackSlackService
  15. 15Form ResponseFormService

How it's built

Starts on
Someone submitting a form
Steps
15, with 1 branch, 2 loops or waits
Size
Medium: a working afternoon
Connects to
Gmail, Slack, Telegram, Zendesk
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own Gmail, Slack, Telegram and Zendesk accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone submitting a form.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 15 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 15 steps before you point it at anything that matters.