Automation library · AI assistants

Zammad AI agent - all 20 operations with OpenAI

Started by an event in a connected app. It calls services over plain HTTP rather than through connectors. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 25 steps: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAIRetrieval

Download free
25 stepsLarge: read it before trusting it with anything live
0Branches: places the flow splits
0Loops or waits
0Services by connector: it calls them over plain HTTP

The flow

Starts it 2Model 3Service 20

The steps in the order they run, from what starts it.

  1. 1When Called by Another WorkflowExecute Workflow triggerStarts it
  2. 2Manual Test TriggerManual triggerStarts it
  3. 3OpenAI Chat ModelLm Chat Open AiModel
  4. 4Agent MemoryMemory Buffer WindowModel
  5. 5Create TicketZammad ToolService
  6. 6Get TicketZammad ToolService
  7. 7Get Many TicketsZammad ToolService
  8. 8Delete TicketZammad ToolService
  9. 9Create UserZammad ToolService
  10. 10Get UserZammad ToolService
  11. 11Get Many UsersZammad ToolService
  12. 12Get Current UserZammad ToolService
  13. 13Update UserZammad ToolService
  14. 14Delete UserZammad ToolService
  15. 15Create OrganizationZammad ToolService
  16. 16Get OrganizationZammad ToolService
  17. 17Get Many OrganizationsZammad ToolService
  18. 18Update OrganizationZammad ToolService
  19. 19Delete OrganizationZammad ToolService
  20. 20Create GroupZammad ToolService
  21. 21Get GroupZammad ToolService
  22. 22Get Many GroupsZammad ToolService
  23. 23Update GroupZammad ToolService
  24. 24Delete GroupZammad ToolService
  25. 25Zammad AgentAgentModel

How it's built

Starts on
An event in a connected app
Steps
25
Size
Large: read it before trusting it with anything live
Connects to
Nothing by connector; it calls services over plain HTTP
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 25 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 25 steps before you point it at anything that matters.