Automation library · AI assistants

AI-powered ServiceNow chat triage with OpenAI

Started by someone opening a chat with it. It calls services over plain HTTP rather than through connectors. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 25 steps: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAIRetrieval

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25 stepsLarge: read it before trusting it with anything live
0Branches: places the flow splits
0Loops or waits
0Services by connector: it calls them over plain HTTP

The flow

Starts it 3Model 10Logic 4Service 8

The steps in the order they run, from what starts it.

  1. 1When chat message receivedChat triggerStarts it
  2. 2OpenAI Chat ModelLm Chat Open AiModel
  3. 3OpenAI Chat Model1Lm Chat Open AiModel
  4. 4Simple MemoryMemory Buffer WindowModel
  5. 5OpenAI Chat Model3Lm Chat Open AiModel
  6. 6SerpAPITool Serp ApiModel
  7. 7OpenAI Chat Model2Lm Chat Open AiModel
  8. 8Text ClassifierText ClassifierModel
  9. 9AI AgentAgentModel
  10. 10Summarization ChainChain SummarizationModel
  11. 11AI Agent1AgentModel
  12. 12Create an incidentService NowService
  13. 13HTTP Request1Http RequestService
  14. 14AI Transform INCAi TransformService
  15. 15AI Transform REQAi TransformService
  16. 16Code in JavaScriptCodeLogic
  17. 17Code in JavaScript1CodeLogic
  18. 18Get many incidentsService NowService
  19. 19Respond to WebhookRespond To WebhookStarts it
  20. 20Get many incidents1Service NowService
  21. 21HTTP RequestHttp RequestService
  22. 22MergeMergeLogic
  23. 23Update an incidentService NowService
  24. 24Edit FieldsSetLogic
  25. 25Respond to Webhook1Respond To WebhookStarts it

How it's built

Starts on
Someone opening a chat with it
Steps
25
Size
Large: read it before trusting it with anything live
Connects to
Nothing by connector; it calls services over plain HTTP
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 25 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 25 steps before you point it at anything that matters.