Automation library · Customer support

WhatsApp customer support bot with OpenAI and Google Sheets

Started by an event in a connected app, and works across Google Sheets. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 23 steps, 1 branch: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAIRetrieval

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23 stepsLarge: read it before trusting it with anything live
1Branch: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 1Model 6Logic 1Service 15

The steps in the order they run, from what starts it.

  1. 1ThinkTool ThinkModel
  2. 2Rapiwa TriggerRapiwa triggerStarts it
  3. 3MemoryMemory Buffer WindowModel
  4. 4Support DeskHttp Request ToolService
  5. 5DocsGoogle Docs ToolService
  6. 6Read Company InformationGoogle Sheets ToolService
  7. 7Read ProductGoogle Sheets ToolService
  8. 8Read ServiceGoogle Sheets ToolService
  9. 9Log Customer IssuesGoogle Sheets ToolService
  10. 10salebotHttp Request ToolService
  11. 11delixHttp Request ToolService
  12. 12socialvibeHttp Request ToolService
  13. 13facultyHttp Request ToolService
  14. 14yooriHttp Request ToolService
  15. 15meetairHttp Request ToolService
  16. 16oxooHttp Request ToolService
  17. 17flixooHttp Request ToolService
  18. 18OpenAILm Chat Open AiModel
  19. 19OpenAI1Lm Chat Open AiModel
  20. 20AI Agent - Customer Support AgentAgentModel
  21. 21If (check text)IfLogic
  22. 22ResearchAgent ToolModel
  23. 23ReplayRapiwaService

How it's built

Starts on
An event in a connected app
Steps
23, with 1 branch
Size
Large: read it before trusting it with anything live
Connects to
Google Sheets
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Google Sheets account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 23 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 23 steps before you point it at anything that matters.