Automation library · Customer support

Automate Airbnb guest support with OpenAI and Google Drive

Started by someone opening a chat with it, and works across Google Drive, Google Sheets and Pinecone. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 24 steps: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAIRetrieval

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24 stepsLarge: read it before trusting it with anything live
0Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 1Model 13Logic 4Service 6

The steps in the order they run, from what starts it.

  1. 1OpenAI Chat ModelLm Chat Open AiModel
  2. 2OpenAI Chat Model1Lm Chat Open AiModel
  3. 3Google DriveGoogle DriveService
  4. 4Get File ContentGoogle DriveService
  5. 5Character Text SplitterText Splitter Character Text SplitterModel
  6. 6Embeddings OpenAI1Embeddings Open AiModel
  7. 7Embeddings OpenAI2Embeddings Open AiModel
  8. 8When chat message receivedChat triggerStarts it
  9. 9SerpAPITool Serp ApiModel
  10. 10ZepMemory ZepModel
  11. 11Fetch All Zep SessionsHttp RequestService
  12. 12Extract Session IDsCodeLogic
  13. 13Fetch Session Memory DataHttp RequestService
  14. 14Build Session API URLsCodeLogic
  15. 15Format Conversation DataCodeLogic
  16. 16Window Buffer MemoryMemory Buffer WindowModel
  17. 17RAG AI AgentAgentModel
  18. 18Vector Store ToolTool Vector StoreModel
  19. 19Extract from FileExtract From FileService
  20. 20Default Data LoaderDocument Default Data LoaderModel
  21. 21Pinecone Vector StoreVector Store PineconeModel
  22. 22Pinecone Vector Store1Vector Store PineconeModel
  23. 23Captures session idSetLogic
  24. 24Google SheetsGoogle SheetsService

How it's built

Starts on
Someone opening a chat with it
Steps
24
Size
Large: read it before trusting it with anything live
Connects to
Google Drive, Google Sheets, Pinecone
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Google Drive, Google Sheets and Pinecone accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 24 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 24 steps before you point it at anything that matters.