Automation library · Customer support

Route WhatsApp customer support with Gemini and Google Sheets

Started by another system calling it, and works across Google Calendar and Google Sheets. It puts Gemini behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 22 steps, 2 branches: large, and worth reading before you trust it with anything live.

LargeCalls a model: GeminiRetrieval

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22 stepsLarge: read it before trusting it with anything live
2Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 13Logic 5Service 3

The steps in the order they run, from what starts it.

  1. 1Webhook - WhatsApp InboundWebhookStarts it
  2. 2Orchestrator ModelLm Chat Google GeminiModel
  3. 3Orchestrator MemoryMemory Redis ChatModel
  4. 4Structured OutputOutput Parser StructuredModel
  5. 5Schedule MeetingGoogle Calendar ToolService
  6. 6Sales Agent ModelLm Chat Google GeminiModel
  7. 7Sales Agent MemoryMemory Redis ChatModel
  8. 8Support Agent ModelLm Chat Google GeminiModel
  9. 9Support Agent MemoryMemory Redis ChatModel
  10. 10Finance Agent ModelLm Chat Google GeminiModel
  11. 11Finance Agent MemoryMemory Redis ChatModel
  12. 12Normalize Incoming MessageSetLogic
  13. 13AI OrchestratorAgentModel
  14. 14Sales AgentAgent ToolModel
  15. 15Support AgentAgent ToolModel
  16. 16Finance AgentAgent ToolModel
  17. 17Guard - Ignore Bot & EmptyIfLogic
  18. 18Check If Should LogIfLogic
  19. 19ConfigSetLogic
  20. 20Ignore Non-User EventsNo OpLogic
  21. 21Log Lead to Google SheetsGoogle SheetsService
  22. 22Send WhatsApp ReplyHttp RequestService

How it's built

Starts on
Another system calling it
Steps
22, with 2 branches
Size
Large: read it before trusting it with anything live
Connects to
Google Calendar, Google Sheets
Model
Gemini
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Google Calendar and Google Sheets accounts, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls Gemini. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 22 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 22 steps before you point it at anything that matters.