Automation library · Customer support

Voiceflow demo support chatbot with Airtable

Started by another system calling it, and works across Airtable, Google Calendar and Google Sheets. 29 steps, 4 branches: large, and worth reading before you trust it with anything live.

Large

Download free
29 stepsLarge: read it before trusting it with anything live
4Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 11Logic 12Service 6

The steps in the order they run, from what starts it.

  1. 1Airtable EndpointWebhookStarts it
  2. 2Gcal EndpointWebhookStarts it
  3. 3Zendesk EndpointWebhookStarts it
  4. 4Voiceflow EndpointWebhookStarts it
  5. 5Extract Airtable DataSetLogic
  6. 6Extract Gcal DataSetLogic
  7. 7Extract Zendesk FieldsSetLogic
  8. 8Extract Phone NumberSetLogic
  9. 9Create Airtable DataAirtableService
  10. 10Check for malformed dateIfLogic
  11. 11Create Customer in DBHttp RequestService
  12. 12Query Google Sheets for PhoneGoogle SheetsService
  13. 13Check Calendar AvailabilityGoogle CalendarService
  14. 14Set Invalid Data ErrorSetLogic
  15. 15Create TicketHttp RequestService
  16. 16Check if user foundIfLogic
  17. 17Check if availableIfLogic
  18. 18Respond with Generic ErrorRespond To WebhookStarts it
  19. 19Check if submitted succesfullyIfLogic
  20. 20Respond to Webhook with Customer DataRespond To WebhookStarts it
  21. 21Set Error DataSetLogic
  22. 22Create Calendar EventGoogle CalendarService
  23. 23Set Calendar Error DataSetLogic
  24. 24Ticket Created SuccessfullyRespond To WebhookStarts it
  25. 25Error Creating TicketRespond To WebhookStarts it
  26. 26Respond to Webhook with ErrorRespond To WebhookStarts it
  27. 27Set Calendar Success MessageSetLogic
  28. 28Respond With Calendar Error dataRespond To WebhookStarts it
  29. 29Respond with SuccessRespond To WebhookStarts it

How it's built

Starts on
Another system calling it
Steps
29, with 4 branches
Size
Large: read it before trusting it with anything live
Connects to
Airtable, Google Calendar, Google Sheets
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own Airtable, Google Calendar and Google Sheets accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Take your time. At 29 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 29 steps before you point it at anything that matters.