Automation library · Customer support

Automate customer support with Slack and CRM

Started by another system calling it, and works across Gmail, Google Sheets and Slack. It hands the judgement calls to OpenAI. 27 steps, 2 branches: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAI

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27 stepsLarge: read it before trusting it with anything live
2Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 1Model 3Logic 6Service 17

The steps in the order they run, from what starts it.

  1. 1Inbound Trigger (Email/Form/Chat)WebhookStarts it
  2. 2OpenAI Chat ModelLm Chat Open AiModel
  3. 3Structured Output ParserOutput Parser StructuredModel
  4. 4Error Handler - Log to DLQHttp RequestService
  5. 5Workflow ConfigurationSetLogic
  6. 6AI Triage & Summarization AgentAgentModel
  7. 7Extract Customer DataSetLogic
  8. 8Route by ClassificationSwitchLogic
  9. 9Post to Technical SlackSlackService
  10. 10Post to Billing SlackSlackService
  11. 11Post to General SlackSlackService
  12. 12Post to Urgent SlackSlackService
  13. 13Create CRM Task (Technical)Http RequestService
  14. 14Create CRM Task (Billing)Http RequestService
  15. 15Create CRM Task (General)Http RequestService
  16. 16Create CRM Task (Urgent)Http RequestService
  17. 17Log to Google Sheets (Technical)Google SheetsService
  18. 18Log to Google Sheets (Billing)Google SheetsService
  19. 19Log to Google Sheets (General)Google SheetsService
  20. 20Log to Google Sheets (Urgent)Google SheetsService
  21. 21Check Urgency for SLAIfLogic
  22. 22Generate Reference NumberCodeLogic
  23. 23Prepare Auto-Reply Email DataSetLogic
  24. 24Send Auto-Reply via GmailGmailService
  25. 25Retry Auto-Reply (Attempt 1)Http RequestService
  26. 26Retry Auto-Reply (Attempt 2)Http RequestService
  27. 27Log Failed Auto-Reply to DLQHttp RequestService

How it's built

Starts on
Another system calling it
Steps
27, with 2 branches
Size
Large: read it before trusting it with anything live
Connects to
Gmail, Google Sheets, Slack
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 27 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 27 steps before you point it at anything that matters.