Automation library · Customer support

Validate concert ticket bookings and orchestrate fan experience

Started by another system calling it, and works across Gmail, Google Sheets and Slack. It hands the judgement calls to OpenAI. 16 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: OpenAI

16 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 1Model 6Logic 4Service 5

The steps in the order they run, from what starts it.

  1. 1Ticket Booking WebhookWebhookStarts it
  2. 2OpenAI Model - ValidationLm Chat Open AiModel
  3. 3Validation Output ParserOutput Parser StructuredModel
  4. 4OpenAI Model - OrchestrationLm Chat Open AiModel
  5. 5Orchestration Output ParserOutput Parser StructuredModel
  6. 6Workflow ConfigurationSetLogic
  7. 7Ticket Validation AgentAgentModel
  8. 8Fan Experience Orchestration AgentAgentModel
  9. 9Fetch Inventory DataHttp RequestService
  10. 10Route by Risk LevelSwitchLogic
  11. 11Update Ticketing SystemHttp RequestService
  12. 12Prepare Validation InputSetLogic
  13. 13Alert Operations TeamSlackService
  14. 14Send Confirmation EmailGmailService
  15. 15Merge All PathsMergeLogic
  16. 16Log to Audit TrailGoogle SheetsService

How it's built

Starts on
Another system calling it
Steps
16, with 1 branch
Size
Medium: a working afternoon
Connects to
Gmail, Google Sheets, Slack
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.